Recent years have been turbulent for everyone and constant change is becoming quite the norm. At the practice, it feels at times that new ideas take a long time to develop and perfect, and the progress seems slow. It’s only when we look back at the year that we realise quite a lot of things…
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With effect from 1st December 2022, we will be changing our policy on dealing with insurance claims. We will no longer be processing direct insurance claims on your behalf. You will need to pay for treatment on the day and submit your claim directly to your insurer. We will continue to process existing continuation claims…
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We are aware financial times are difficult and we appreciate your continuous support, however, we would like to kindly remind you that: It saddens us that we occasionally have to report clients to the police for using veterinary services with no intentions to pay, or we discharge them as clients for not keeping up with…
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Petplan has worked closely with the veterinary profession for over 40 years and sees first hand each day the fantastic work that goes on in veterinary practices across the UK. They recognise that keeping customers happy and pets healthy is a team effort from the receptionist and support staff right through to the vets and…
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UPDATE** The road works on Lichfield Road have now been completed. The road is now fully open again and all local diversions are removed. Thank you for your patience 😊 We would like to inform our clients that Lichfield Road will be closed from 26/09/2022 to 04/11/2022 while maintenance is carried out in the road.…
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With our staff we agreed to honour the Queen’s life and legacy by continuing providing services to our clients and patients on Monday 19.9.2022. The opening hours are as usual, 8AM – 6.30PM. We are happy to see clients who are not registered with us, although it is reflected in the non-registered client fee £84…
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With the ongoing efforts to improve our services in all areas we are pleased to say we achieved Platinum award by Compassion Understood. This is awarded to the practice where all staff members undergo detailed training in emotional aspects of end of life. It is very difficult for our clients to make the decision and…
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Finally, we have our partition back to separate feline patients (as well as rabbits and guinea pigs) from dogs. With the reconstructions and renovations in the waiting room, the old partition screen was thrown away and the new one is finally in place. We won’t stop here though, in September we continue with reconstructions and…
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We have been experiencing an influx of clients from other vets who cannot accomodate emergency appointments on the day or have a long waiting list for surgeries. Non-registered clients who require emergency appointment will be charged a fee od £84 for the consultation. Our long-term clients can see for routine, semi-routine or emergency appointments always…
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Brachycephalic Obstructive Airway Syndrome (BOAS) is a condition which affects the breathing of flat faced animals. This can be caused by several factors: A very long and thick, soft palette covering the airway A narrow trachea/larynx The nostrils become stenotic – where they create resistance against airflow The symptoms your animal may display if they…
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Many veterinary surgeries are not accepting new clients due to full capacity. We have managed to reorganise our work, and welcome new members of staff, so we are pleased to say we are still open for new clients and their pets. Although media focused on the lack of truck drivers, Brexit and COVID hit lots…
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