Lichfield Road, Brownhills, West Midlands, WS8 6LS
01543 373 033



Out Of Hours Advice

We have Partnered with VidiVet to offer all our clients out of hours telephone vet consults for that extra peace of mind.
Because pet parenting is all about advice.

Not Sure If It’s An Emergency But Need Out Of Hours Advice?

We have you covered, we have the ability to offer all our registered clients FREE pet support and advice through the help of our partnership with Vidivet.

Peace of mind can be very powerful for pet owners, knowing you have support at the end of the phone out of hours can help relieve stress and provide you with comfort in the knowledge you and your pet are in the safest of hands.


How Does VidiVet Work?



Sign up to our VIP Club either via the link or get in touch with the practice.
You will receive an email, and enclosed will be your unique URL link.




Follow the instructions and download the VidiVet App.
Available on both the Apple and Google Store.



Once signed in you can begin asking questions.
A vet will provide a personalised video response or message.

Who Are The Vets?

We guess your wondering who you will be talking to at the other end of your device? Rest assured All vets are UK Qualified and Registered and will accommodate you.

How Much Does It Cost?

This is a completely FREE service to all our registered clients at the practice signed up to our VIP Club.


What can I ask VidiVet?

Literally anything about your pet. If it is important to you, then it is important to us!

Some examples of what people ask us about:

  • Unwell pet
  • flea/worming advice
  • spay/neuter advice
  • feeding advice
  • behavioural advice
  • post-operative care
  • or new puppy/kitten advice

Can I use VidiVet in an emergency?

The VidiVet app should not be used if your pet is in distress, or in life-threatening situations. If you feel that this is an emergency, or your pet suddenly deteriorates, please contact your vet practice or out-of-hours provider straight away.

Can I ask about multiple pets?

Yes*. Whether you have 1 or 10 pets, you can ask a question about them all. VidiVet would also encourage you to create pet profiles for each pet within the app. You will see the ‘My Pets’ icon at the bottom to do this. When you select this, you can add new or edit existing profiles.

Are VidiVet vets qualified?

Yes. All vets are Royal College of Veterinary Surgeons (RCVS) registered and a minimum of 5 years qualified to ensure we are operating at the highest level.

Sign up to our VIP Club 

VIP Club Sign Up